Call: 304-274-AUTO (2886)

General Questions

 
  • How do I buy a SRM shotgun? SRM Arms sells its products exclusively through quality firearms distributors. To order your shotgun, please have your local firearms dealer contact one of our distributors: Bill Hicks & Co. Ltd at 763-852-5256, Ellett Brothers at 800-845-3711, Jerry's Sports Center at 800-234-2612, RSR Group at 800-541-4867 or Zanders at 800-851-4373.  SRM Arms does not sell shotguns direct to the public.  If you want a referral to a dealer near you, please contact the Customer Service Department at one of the above distributors.
 
  • What is the warranty carried by the SRM weapon models? SRM Arms provides a lifetime guarantee on all its shotgun models.  Your satisfaction is paramount to our success and we will do everything, within reason, to assure your confidence and satisfaction with our products and company.  Please see our warranty information here. To submit a warranty work order, click here.
 
  • Can I become a dealer / or obtain dealer pricing? If you are a licensed firearms dealer, to obtain dealer pricing, please contact one of the following distributors:  Bill HIcks & Co. Ltd at 763-852-5256, Ellett Brothers at 800-845-3711, Jerry's Sports Center at 800-234-2612, RSR Group at 800-541-4867 or Zanders at 800-851-4373.
 

Specific Questions About the Model 1216

 
  • Do you offer custom configurations of the SRM 1216? During the inaugural launch of the SRM 1216, we will not be providing custom configurations for personal purchases; however, SRM will be providing industry leading accessories and add-on componentry that can bundled into your purchase.  Please continue to check-in as we add componentry partners in the months ahead.
 
  • Does SRM make shotguns for both right and left-handed shooters? Yes, as the construction and design of the SRM 1216 is specifically built as an ambidextrous receiver and controls can be set up for either right or left handed shooters with relative ease.  Moreover, you can order your gun from SRM or one of authorized dealers to be shipped in left hand ready, right hand ready or a mixture of right/left hand setup with the bolt handle in either position. Just make your setup know when you order your weapon.
 
  • What size and type of shells can I fire from my SRM 1216? The SRM 1216 can fire both 2 ¾” and 3” shells in standard or magnum configurations The barrel design of the SRM 1216 is structured to allow a wide array of projectiles to be fired from the weapon, which includes skeet loads, game loads, steel shot, heavy game loads, turkey loads, #00 Buck, Slugs and other specialty rounds.
 
  • Does SRM offer any camouflage or other color? During the inaugural launch of the SRM 1216, we will not be producing camouflage or specialized colors.  SRM Arms will be releasing special edition versions of the 1216, which may include a differing color palette for the weapon.  Please continue to check-in as we showcase these special edition 1216s that are planned for the future.
 
  • Can I equip a carry handle, optics, flashlights and/or back-up iron sights to the 1216 models? Yes, you can attach likely attach all of the aforementioned components without any problem utilizing our integrated picatinny rail combined with a three face handguard rail.
 
  • Does SRM treat barrels for extreme temperatures? SRM’s shotguns contain many heat-treated, anodized, and composite parts, which increases hardness and reduces the impact temperature differentiation could have on the components.
 
  • Are SRM shotguns legal to own or utilize in my State? SRM Arms does not provide legal guidance to individuals on the ownership or use of our weapons within your state.  Please check with your local or state law enforcement officials if you have questions. SRM Arms has developed a California compliant 1216 Model that incorporates a 16-round magazine and a magazine release lock, which can be special ordered upon specific request.
 
  • How do I know if my M1216 is a Gen1 or Gen2? We switched to the Gen2 model around serial number A001200, but the outside appearance is the easiest way to determine the proper generation. A Gen1 shotgun will have rounded basses at the rear of the receiver, while the Gen2 shotgun will have angled flats at the rear of the receiver.
 
  • Do Gen1 magazines fit Gen2 shotguns? No, but Gen2 magazines will fit on Gen1 shotguns.
 
  • The magazine will not rotate in both directions. This is caused by a defective part in the shotgun. The shotgun needs to be returned to us. Please call the factory at 208-887-9395.
 
  • What is the thread size on the barrel? The thread size is 7/8" - 24 and Silencerco does not make an adapter to fit the M1216 at this time.
 
  • The shotgun does not feed until the shooter lets go of the magazine. This is caused by torqueing the magazine while shooting the shotgun. Tell the shooter to hold the shotgun with both hands on the pistol grip and test fire the weapon. The shotgun should function properly.
 
  • The shotgun does not eject or cycle properly. This is most commonly caused by poor ammunition. We test fire all the shotguns with: Estate Super Sport Competition Target Load, 1-1/8 oz steel shot - Item #SS12H. Fiocchi Shooting Dynamics, 1-1/8 oz - Item #12SD18H. Fiocchi Speed Steel, 3" Waterfowl load, 1-1/8 oz steel shot - Item #123ST. Most quality target loads with a 1-1/8 oz payload and a minimum 1200 fps velocity will work. The low cost, WalMart type of loads is not recommended.
 
  • My Question was not answered. 
 
  • While we strive to maintain customer satisfaction as well as keep this FAQ as up-to-date as possible.  If your questions was not answered in the FAQs, we invite you to contact our Customer Service at (304) 274-AUTO (2886) M-F, 9am to 5pm PST.